In a bid to fast-track Navi Mumbai Municipal Corporation (NMMC) administration and ring in transparency in the functioning, the civic body has placed maximum emphasis on e-governance. With this move it wants to ensure that residents can pay taxes online and use facilities at ward office level. Civic chief Tukaram Mundhe has instructed all the department heads to work in this direction.
After taking over as civic chief Mundhe had stressed on the need for launching e-governance projects. “Our entire focus is on starting e-governance projects which will be useful to the residents of Navi Mumbai. We are looking at a scheme where residents do not have to visit any of the ward offices or NMMC head office for their work and instead can do the work at the click of the mouse .NMMC will soon open a Facebook page and Twitter account to enable citizens to post complaints about their problems and bring to fore other issues related to the city, officials said.
A mechanism to monitor complaints of citizens on social media is also being put in place, they added. “The services is likely to be activated by next week. Once a complaint is posted on FB or Twitter, the ward officer will be first to take note of the same within three days. If the official fails to take note, the same complaint will go to the head of department,” said Ankush Chavan, NMMC additional commissioner.
If the problem is still not resolved, then the complaint will automatically be sent to the concerned deputy municipal commissioner and thereafter to the additional commissioner and lastly, the commissioner, added Chavan.
NMMC is all set to launch 16 new online services on its website, rtsnmmconline.com, which will be offered as part of right to services (RTS) programme. RTS makes it mandatory for all NMMC officials to provide the services within a specific time frame.
“The 16 online services include birth and death certificates, marriage registration, no dues certificate and so on. We are coordinating with all the departments and their HODs to update the data online,” said IT department official.