Come April and cancelling a confirmed train ticket would only be a phone call away.
Indian Railway is set to launch a facility next month for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim refund.
“One has to dial 139 giving details of the confirmed ticket for cancelling it and the sender will get a one-time password (OTP). Passenger has to reach the counter the same day and reveal the OTP to claim refund.”
After the change in refund rules, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.
According to the new refund rules, railways has doubled the ticket cancellation charge with the aim of helping genuine passengers get confirmed tickets.